Our secure Data Service feature is an optional add-on for Sheriff Desktop. It is thus named because a browser application called Data Service is used by the debtors to access their account and cases in real time. Real time means they see their account exactly as it is at the time they are looking at it. It takes approximately 3 seconds for Sheriff Desktop to upload changes to the remote database containing their account. The Data Service application is hosted on a Pro Systems domain. You therefore do not need to own a website or domain. Your debtors have nothing to install because Data Service runs in their browser. What a debtor can see and do depends on the permission settings of their account. You control those settings. Data Service is cross platform compatible so any browser can use it. Debtors access the app using a hyperlink embedded in a mail notification they receive from you. The hyperlink is unique and secure for each debtor and allows Data Service to identify them. They then login to their account using a password that they create. Data Service allows the debtor to: Query Their Cases Of course, they can only see their own cases. That is cast in stone. There is no way they can hack Data Service to see the cases of other debtors. They can find cases using a filter field that accepts anything, so they can find cases by typing anything they know about the case they want. See Case Detail When case detail is shown they can see most of everything that will be important to them. The good stuff is arranged into four tabs: Detail. As the name implies, this tab holds important detail regarding the case. Costs. If the case has costs those costs are displayed in detail. Content. If the case is a return then this tab contains the return content. This is the one they will want to see most of all. It is thus possible for a debtor to see the result of a served case just seconds after it was created. Not even email is that fast! Related. Lists cases with the same case number as the one being displayed. They can "drill down" on the other cases. This open's a new tab showing that's case's detail. See their statement.

Most importantly, you control the debtor privileges when they use Data Service. Operators who have the appropriate permission can set individual debtor accounts to one of these settings: In the example above the debtor access is set to Restricted because of a long outstanding account. This means they can see and do anything except see the content of their returns. This will most likely be a great motivation for them to pay! When payment is received the permission setting can change to Allowed and the debtor can once again enjoy unrestricted access to their account.